Privacy Policy

Last updated: 21/01/26

1. Who We Are

We are a premium social media and content agency providing video production, photography, social media management, and digital marketing services.

Business name: Relais Media
Email: [email protected]
Website: Relaismedia.co.uk

2. Information We Collect

We may collect and process the following information:

Name and business name

Email address and phone number

Billing and payment details

Social media handles and website URLs

Any information submitted via contact forms, enquiry forms, or emails

Analytics data such as IP address, browser type, pages visited, and time on site

3. How We Use Your Information

We use your information to:

Respond to enquiries

Provide services you have requested

Manage client relationships

Send service related communications

Improve our website and services

Meet legal and accounting obligations

We do not sell your data.

4. Legal Basis for Processing

We process personal data under the following legal bases:

Consent

Contractual necessity

Legitimate business interests

Legal obligations

5. Data Storage and Security

We take appropriate measures to protect your data and store it securely. Access is limited to authorised personnel only.

6. Sharing Your Data

We may share your data with trusted third parties such as:

Payment processors

Accounting software providers

Hosting and analytics providers

Only where necessary to deliver our services.

7. Your Rights

You have the right to:

Access your data

Request correction or deletion

Withdraw consent

Object to processing

Lodge a complaint with the ICO

8. Cookies

We use cookies to improve website performance and user experience. You can control cookie preferences through your browser settings.

9. Contact

For any privacy related questions, contact:
[email protected]